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Emotional Design: Why We Love (or Hate) Everyday Things

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Category: Print Books

Emotions are inseparable from how we humans think, choose, and act. In Emotional Design, cognitive scientist Don Norman shows how the principles of human psychology apply to the invention and design of new technologies and products. Building on his previous work in The Design of Everyday Things, Norman takes his thinking several steps farther, showing that successful design must incorporate not just what users need, but must address our minds by attending to our visceral reactions, to our behavioral choices, and to the stories we want the things in our lives to tell others about ourselves. Good human-centered design isn’t just about making effective tools that are straightforward to use; it’s about making affective tools that mesh well with our emotions and help us express our identities and support our social lives. From roller coasters to robots, sports cars to smart phones, attractive things work better. Whether designer or consumer, user or inventor, this book is the definitive guide to making Norman’s insights work for you.

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Emotional Design: Why We Love (or Hate) Everyday Things

Author

Don Norman

Publisher

Basic Books

Format

Paperback

Pages

272

Size

8.25 x 5.5 Inches

ISBN

9780465051366

About the author

Don Norman

Don Normanis a co-founder of the Nielsen Norman Group, and holds graduate degrees in both engineering and psychology. His many books includeThe Design of Everyday Things, The Design of Future Things, andLiving with Complexity. He lives in Silicon Valley, California.

Customer Reviews (5.0 / 5 · 2 reviews)

Elizabeth P. ★★★★★

Norman's take on why we get attached to certain objects genuinely changed how I look at my own kitchen gadgets. The bit about visceral versus behavioral design explained so much about my junk drawer.

Hazel ★★★★★

I finally understand why my coffee maker frustrates me—Norman’s breakdown of how emotion shapes our interaction with everyday objects is both eye-opening and practical. The way he ties cognitive science to real-world design makes you see everything differently.